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Over the years, Isokern has answered many questions concerning our products. Below are some of the more common ones.

Q: Does Isokern offer a two sided fireplace?

A: Yes. The Isokern Standard Series and Vent-Free Series can be installed for a 'see-thru' application. These particular installations are referenced in both Series' installation manuals.

Q: How long will my Isokern last?

A: When treated and installed properly Isokern Products should at least last the life of your house.

Q: Can my Isokern Fireplace be made to have a taller opening?

A: Yes, but there are limitations to doing this such as ceiling height, surrounding environment and indoor air quality.

Q: Can I install my own Isokern fireplace or chimney system?

A: Although simple and kit-like in design, Isokern products are not do-it-yourself projects and need to be installed by a professional. However, the Patio Series fireplace system can be assembled by the homeowner according to the assembly guide.

Q: Can an Isokern fireplace system sit on a wood floor?

A: The Vent-Free Series units can sit on a wood floor. However, wood burning Isokern fireplaces cannot. The one exception to this is the Fire-Lite Series. Please consult your local sales representative or dealer for proper fireplace selection and placement.

Q: What type of gas logs can be used in an Isokern fireplace system?

A: Vented gas logs can be used with the Standard, Magnum and Patio Series fireplace systems. These gas logs range from 50,000 BTU to 100,000 BTU maximum. The Vent-Free Series specifies the use of AGA listed 'vent-free' log sets. Tthe 'vent-free' log sets are 40,000 BTU maximum.

Q: Do Isokern fireplaces come with a glass front?

A: No. All Isokern fireplaces are designed as open front units. If glass doors are required by local code or desired, the fireplace must be burned with the glass doors in fully opened position.

Q: Can I vent an Isokern fireplace directly out the back of the box?

A: No. Isokern vented units are specifically designed to vent vertically.

Q: How much does an Isokern fireplace or chimney system cost?

A: Due to the fact that each Isokern system is unique there is no one set price for every region of the country. Prices may vary due to project scope, specifications and site.

Q: Does Isokern sell mantels or provide mantels with Isokern fireplace systems?

A: No. Isokern does not produce, manufacture or sell decorative mantels or finished fronts.

Q: Is there a maximum and/or minimum chimney height for the Isokern?

A: Yes, 80' (eighty-feet) maximum height and 12' (twelve feet) of chimney components minimum. Please check with local codes and sales representatives for outdoor application requirements.

Q: Can a metal chimney be used on an Isokern?

A: Yes. The metal chimney must be listed for use with solid fuel (UL 103). However, for the Fire-Lite Series a double walled, air-cooled chimney is required.

Q: Can stucco, brick or stone be directly applied to an Isokern fireplace or chimney system?

A: Yes. We recommend the material be scratch-coated or metal lathed prior to the finish application. PLease consult your builder or finished application professional.

Q: Can an Isokern fireplace or chimney system be properly installed if cracks exist in the components?

A: Yes. The components can easily be repaired with ECI approved mortar which will not negatively affect performance or safety. If components are visibly unusable please consult your local sales representative, dealer or distributor.

Q: How can an Isokern chimney system be terminated?

A: Isokern chimney systems may be terminated in methods such as a stucco cap or brick or stone veneer cap. Please consult your builder or designer for termination needs.

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